Nuban Institute

How to Monitor Key Business Transactions in New Relic

Key business transactions are any event involving third parties that is measurable in terms of dollars and has a financial effect on the company. These transactions are essential for the company’s success and any issue could be costly. This test can help you identify these issues quickly and accurately. It also helps determine the root of the problem much earlier, which means it can be corrected prior to users experiencing any problems.

There are a variety of types of business transactions. Some of the most popular include buying from vendors, paying utilities, and transferring money from the bank to the company’s account. The business must also keep track of sales of products and services that it sells to customers as well as receive payment from them for these. Other crucial events that the business must be involved in are the acquisition of new products and technologies getting financing, and paying taxes.

Based on the type of business you are in, there are a variety of ways to monitor performance at a transaction level. In New Relic, for example, we have a feature called Flow Maps that allow you to monitor the performance of your crucial business transactions. Let’s say, for example that you have a client that has a slow response when trying to log into or access their checking account. In this situation, you could use Flow Maps to isolate the problem and determine that it’s due to your microservice PlanService, which loads the page on plans.

Select the “Business Transactions Report” option from the navigation panel to track your critical transactions. The metrics settings will shift to only show metrics relevant to the selected Business Transactions. You can also set the threshold for monitoring these metrics.

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